![]() Think of DOM as a layer of software that sits over systems like warehouse management systems (WMS) used in DCs or retail store systems, or WMS solutions from third-party logistics providers or drop shippers. “But the benefits are worth it because it’s these order management capabilities that will enable you to get your orders to your customers faster, cheaper and more sustainably, while using all the inventory available to you.” DOM’s core functionsĭOM functionality can vary by vendor, but centers on both inventory visibility and the system’s order routing logic. “Order management solutions (OMS) or DOM have a lot of capabilities, but there’s quite a bit of change management involved in getting the most from these systems,” says David Mascitto, retail and e-commerce supply chain product marketing manager for Tecsys, which offers DOM from its 2018 acquisition of OrderDynamics. You also need sufficient labor capacity to execute pick, pack, ship tasks at stores or to prepare buy online, pick up in store (BOPIS) orders. ![]() ![]() Companies need to think strategically about which nodes will make up their network and the rules that will govern how to “route” or allocate orders across these nodes. Every warehouse or “node” configured in the system benefits from some type of site-level execution system to ensure inventory accuracy and update the DOM on event and transactions. Multiple factors ensure DOM deployments work well. What’s more, DOM can be used to address complexity for business-to-business fulfillment scenarios, not just for consumer-facing omnichannel selling. These solutions, also known as order management system (OMS) solutions or enterprise order management, can do all these things, but fully leveraging DOM requires a deeper understanding of how it manages fulfillment using order routing logic, as well as real-time integration to multiple types of systems. The means of achieving these objectives is wrapped up in a category of software known as distributed order management (DOM). Want to get items shipped to customers faster from the warehouse or store with the inventory? Want to show online customers what the actual shipping cost will be as they shop? And, do you want to do all that without interrupting inventory availability for other channels like store replenishment for your DC or walk-in traffic in your stores?
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